Frequently Asked Questions
Clear answers for buying authenticated pre-owned luxury.
How is an item authenticated?+
Each item is physically reviewed before activation. Construction, material, stitching, hardware, stamps, and brand-specific details are recorded with the listing decision.
Are the photos of the exact item?+
Production listings use photographs of the individual item, including wear and included accessories. Images marked as staging mockups are demonstration inventory only.
Can I return an item?+
Eligible returns must be requested within the published return window and sent back in the condition received, with security tags and accessories attached.
How is a high-value order shipped?+
Orders are insured and tracked. A signature may be required depending on order value, destination, and shipment risk.
Do I need an account to buy?+
No. You can check out as a guest with an email address and create an account later.