MS.Luxury

Frequently Asked Questions

Clear answers for buying authenticated pre-owned luxury.

How is an item authenticated?+

Each item is physically reviewed before activation. Construction, material, stitching, hardware, stamps, and brand-specific details are recorded with the listing decision.

Are the photos of the exact item?+

Production listings use photographs of the individual item, including wear and included accessories. Images marked as staging mockups are demonstration inventory only.

Can I return an item?+

Eligible returns must be requested within the published return window and sent back in the condition received, with security tags and accessories attached.

How is a high-value order shipped?+

Orders are insured and tracked. A signature may be required depending on order value, destination, and shipment risk.

Do I need an account to buy?+

No. You can check out as a guest with an email address and create an account later.